Computing: Getting Help-Department of Biological Sciences - Carnegie Mellon University

Getting Help

Departmental Support
Support for departmental computers is provided by the Departmental Systems Administrator who can be reached at 412-268-4535 or bio-support@andrew.cmu.edu. Support includes computer/software purchasing advice, repairs, and training.

Help Center

The Computing Services Help Center is available to staff, faculty, students and sponsored affiliates.  Contact the Help Center with  questions regarding:

  • general computing
  • establishing a network connection
  • your Andrew account and password

Hours & Location 

Cyert Hall 119
Phone: (412) 268-4357 (HELP)
Email: advisor@andrew.cmu.edu

Walk-in hours: 9am-5pm
Phone hours: 7am-7pm

  • If your problem is urgent: Contact the Help Center by telephone at 412-268-HELP.
  • If your problem is NOT urgent: E-mail the Help Center at advisor@andrew.cmu.edu.

Computer Store
The Carnegie Mellon Computer Store is a non-profit university department that sells a variety of computers, software, and peripherals to the campus community and volume discount prices.  They are located in the back of the University Center Bookstore and can be reached at 412-268-2636 or by email at ps00@andrew.cmu.edu.


Computer Repair
Computer Repair services provided by the University Store are available to all Carnegie Mellon University students, faculty and staff.  Fees are assessed hourly and are generally competitive with external hardware repair services. Warranty repairs on major brand computers can also be performed.