Carnegie Mellon

Frequently Asked Questions

What is stacked parking, and how does it work?
Stacked parking is not a valet service, but a service where your vehicle will be stacked in rows according to the time that you will leave campus. Your keys will only be taken if necessary (i.e., if you need to leave early, emergency situation). There will a phone in the booth and you can contact them prior to picking up your vehicle. Stacked parking will presently operate from 7:00 a.m. to 6:00 p.m. If we find that these times do not work, then we will modify them to accommodate. If you are parked in the stacked parking area and your keys were taken for any reason, all keys can be picked up in the East Campus Garage Security Guard’s office.

What happens if I decide to cancel my parking in the middle of the year? Do I receive a refund (if paid all at once) or will I be charged for the entire year?
You can decide at any time to cancel your parking permit. Enter the parking website and click on the “apply for a permit” link, once in the system there are two boxes, check the one that is “cancel parking”. You should receive an email confirmation. You will be removed from both the parking system and payroll system once we are in receipt of your gate card and hang tag. If you’ve paid for your permit for the entire year, your permit use will be prorated and you will be refunded for the difference. All cancelled permits must be accommodated with proof of purchase in order to have your refund processed.

What happens if I forget my hang tag?
If you forget your hang tag or change your vehicle (if registered) please visit our office and we will give you a visitor hang tag for the day. Upon the second instance, you will be charged a fee of $2.00 for a forgotten hangtag.

I have a handicap state issued placard, how do I get a handicap parking space on campus?
Individuals wanting to obtain a handicap parking space should contact Larry Powell⁵ of the Equal Opportunity Services, Disability Resource Office for assistance. The proper paperwork will be completed and turned into P&TS.. Once you are granted a handicap space, you should display both the state issued placard, as well as the CMU issued handicap hang tag. All of our lots are equipped with handicap spaces, but if there is an instance that you have a temporary disability and the handicap spaces are not available, the shuttle service is available to transport you to/from your parking lot to your office.

What are the changes in the Dithridge Street Garage? And as a Carnegie Mellon employee, will I be able to retain my permit there for the 06-07 year?
Carnegie Mellon acquired the Dithridge (SEI) garage on June 30, 2006. Carnegie Mellon’s Parking and Transportation Services (PTS) will now operate the garage, and our plan is to operate it in the same manner as the East Campus garage. This requires the implementation of new gate technology. Until new gate equipment arrives and is installed (summer 2007), the garage will be staffed 8 a.m. to 8 p.m. to accommodate leaseholders and hourly parkers. From 5 p.m. to 8 a.m. Monday through Friday and on weekends, the garage will be available to leaseholders only. Carnegie Mellon security guards will continue to patrol the garage as they have previously. Once the new equipment has arrived and been installed in 8-10 weeks, there will not be regular attendants at the garage.

As a CMU employee you will be able to retain your lease within the garage, but it is necessary for you to apply online by visiting our website. As a CMU employee you qualify to have your lease payment taken out via payroll deduction.