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Press Release

Anne Watzman

For immediate release:
November 5, 2002

India's National Quality Assurance Support Program, STQC, Joins Carnegie Mellon's Information Technology Services Qualification Center

Pittsburgh—STQC, India's national quality assurance support program for the electronics and information technology industries, has joined Carnegie Mellon University's Information Technology Services Qualification Center (ITsqc) as a member of the eSCMSM Consortium.

The center was established in June 2000 to develop best practices models to use in evaluating and certifying companies providing information technology (IT)-enabled outsourcing services.

STQC joins the consortium as a contributing member, alongside Satyam Computer Services, Ltd., the founding member, and Accenture, a contributing member. The organization will participate in the development and use of the eServices Capability Model (eSCM) for service providers, which ITsqc officials expect will become a leading standard for global outsourcing.

The university has developed other global quality standards for software development, including CMM®, CMMISM and P-CMM®.

The ITsqc, was formed in response to the growing need for standards to evaluate companies providing information technology-enabled outsourcing services. Researchers in Carnegie Mellon's School of Computer Science (SCS) have developed a methodology to rate outsourcing firms and established the center to certify their capabilities. After participating in training and mentoring programs, professionals from consortium member organizations will be authorized to use the eSourcing Capability Model (eSCMSM) to evaluate IT outsourcing service providers.

Over the past several years, all kinds of organizations from banks to hospitals have been delegating computer-intensive activities to external service providers because they want to focus on their core activities. In many cases, clients have not been satisfied with the results, said Jane Siegel, who heads the ITsqc in Carnegie Mellon's Institute for Software Research, International (ISRI).

The eSCM provides a consistent standard to enable clients using outsourcing firms to compare various providers and mitigate their risks. At the same time, the eSCM gives companies providing the services a model and an evaluation process to differentiate themselves from their competitors and best practices to improve their operations.

STQC will be bringing its vast experience in quality practices and assessments to the eSCM team. The ITsqc was established to develop capability models for three important areas of the evolving networked economy including outsourcing, electronic security and electronic commerce. For more information, visit

About STQC

Standardization Testing and Quality Certification (STQC) was established in 1977 as a Quality Assurance support program of Ministry of Communications & Information Technology, Government of India. STQC, with a countrywide network, aims to upgrade the quality of the electronics and information technology industries. STQC pursues a vision to be a key enabler in making Indian IT industries and users achieve compliance to International Quality standards and compete globally. Visit: For additional information, contact Annaswamy Gopal,, director of business development, Institute for Software Research, International (ISRI), School of Computer Science, Carnegie Mellon University.


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